If a plan isn’t right for you, ask within 14 days of its first charge (or of a yearly renewal) and we’ll refund it in full, as long as less than a fifth of its credits have been used. Write to support@synclo.app.
What’s refunded
- A plan: within 14 days of its first charge (or of a yearly renewal), in full, as long as less than a fifth of its credits have been used.
- A credit pack: within 14 days, if none of it has been used.
- A charge made by mistake, such as a duplicate or one after you cancelled: always.
How to ask
Write to support@synclo.app and tell us which charge it is.
What happens to the credits
A refund takes back the credits that payment added.
Cancelling instead
Cancelling stops your plan from renewing; it runs to the end of the period you’ve paid for. See Plans and billing.
Still stuck? Write to support@synclo.app.