1 The agreement
These terms are an agreement between you and Synclo Inc., a Delaware corporation (“Synclo”, “we”, “us”). By creating an account or using Synclo, you agree to them and to our Privacy Policy. If you use Synclo for an organization, you agree for that organization and confirm you’re allowed to.
2 Your account
You must be at least 16 to use Synclo. An account is for one person. Keep your email and sign-in methods secure. You’re responsible for what happens in your account. If someone else gets in, tell us at support@synclo.app.
3 Your content
You own what you put into Synclo (your briefs, text, images and files) and the documents you make with it. Together we call this “your content”.
You give us permission to host, store, copy, process, send and display your content only as needed to run Synclo for you. That includes saving it, sending it to AI providers to write and make images, exporting it, and showing it at the links you share. This permission ends when you delete the content, except for copies already shared with others and backup copies we keep for a limited time.
You confirm that you have the rights to what you put into Synclo, and that using it here doesn’t break the law or anyone’s rights.
4 AI features
Synclo uses AI models from other companies to write, revise and make images. Their results can be wrong, incomplete or unexpected. Review them before you rely on them or share them, especially numbers, facts, quotes and anything legal, medical or financial.
A figure marked as verified means Synclo found that number in your brief. It doesn’t mean the number is true.
As between you and us, you own what Synclo makes for you, as far as the law allows. Other people may get similar results. Don’t use the AI features to make content that is illegal, sexually exploits minors, harasses or deceives people, or infringes others’ rights.
5 Acceptable use
Don’t use Synclo to:
- break the law or anyone’s rights, including copyright, trademark and privacy;
- send spam or phishing, or share hateful, violent or abusive content;
- pretend to be another person, company or service, or share someone’s private information without their permission;
- link to sites that spread malware or try to steal passwords, codes or payment details;
- upload malware, or get into accounts, systems or data that aren’t yours;
- overload, scrape or copy the service, or use it to build a competing product;
- reverse engineer Synclo, except where the law allows it;
- resell Synclo, or get around its limits.
We may remove content or suspend accounts that break these rules. When a shared document is reported and we find it breaks them, we turn off its links first, at once, and email its owner why; the owner can reply to ask us to look again. When a workspace’s pages keep breaking them, we may turn off all of its links and tell its admins. A document that links to a site Google lists as dangerous can’t be shared until that link is removed; if a shared document gains such a link, or a site it links to is listed later, we check every few days and turn its links off automatically, and its owner can turn them back on once the link is gone. Anyone can report a shared page with Report at its foot, or by writing to abuse@synclo.app.
7 Publishing to the web
A document you publish to the web is a public website that anyone can open, at its own address on synclo.site or on a domain your workspace connected. It follows these terms like everything else you make, Acceptable use included, and Synclo may take it down as described there. Sites on the Free plan show “Made with Synclo”, and every site carries a Report link.
You may connect only a domain you control. Synclo issues a security certificate for it while it’s connected, and stops when you remove it. If you add Google Tag Manager or Meta Pixel to a site, you are responsible for them and for what they collect, including any notice or consent your visitors’ laws require beyond the consent request Synclo shows.
8 Plans and payment
Synclo is free to start. Paid plans and credit packs are sold through Stripe, which acts as the merchant of record: Stripe charges you, works out and collects any tax, and sends your receipts. Prices are on synclo.app/pricing.
- Plans are paid monthly or yearly, in advance, and renew automatically at the end of each period until you cancel. Business is priced per member.
- Credits pay for what Synclo’s AI makes; the app shows the price before you spend them. A plan adds its credits every month (yearly plans too, month by month), and unused plan credits carry over, up to twice the plan’s monthly credits. Credits from a pack don’t expire and are used after the plan’s. Credits belong to the workspace they were bought for, have no cash value, and can’t be transferred or exchanged for money.
- Cancelling: an admin can cancel at any time in Settings › Plan and billing. The plan stays until the end of the period you paid for; then the workspace moves to Free and keeps the credits it has.
- Failed payments: if a renewal can’t be charged, Stripe tries again; if it still can’t, the workspace moves to Free.
- Price changes apply from your next renewal, and we’ll tell you before they do.
- Refunds: if a plan isn’t right for you, ask within 14 days of its first charge (or of a yearly renewal) and we’ll refund it in full, as long as less than a fifth of its credits have been used. A credit pack is refunded within 14 days if none of it has been used. A charge made by mistake, such as a duplicate or one after you cancelled, is always refunded. A refund takes back the credits that payment added. Write to support@synclo.app.
9 Our service
We own Synclo: the software, its design, themes, templates and brand. These terms don’t give you rights to them beyond using Synclo and the documents you make with it.
Synclo changes often. We may add, change or remove features. If we remove something important or stop the service, we’ll give you notice and time to download your documents.
If you send us ideas or feedback, we may use them without owing you anything.
10 Other services
Synclo connects to services run by other companies: sign-in providers, AI providers, embedded videos and forms, and link previews. Their own terms apply to them, and we aren’t responsible for them.
11 Ending your account
You can stop using Synclo at any time, and ask us to delete your account at support@synclo.app.
We may suspend or end your account if you break these terms, if the law requires it, or to protect Synclo or other people. Where it’s reasonable, we’ll tell you first and give you time to download your documents. The sections on content, disclaimers, liability and disputes continue after an account ends.
12 Disclaimers
Synclo is provided “as is” and “as available”. As far as the law allows, we disclaim all warranties, express or implied, including merchantability, fitness for a particular purpose and non-infringement. We don’t promise that Synclo will be uninterrupted or error-free, or that AI results will be accurate. Keep your own copies of anything important.
13 Limitation of liability
As far as the law allows, Synclo Inc. isn’t liable for indirect, incidental, special, consequential or punitive damages, or for lost profits, data or goodwill. Our total liability for any claim about Synclo is limited to the greater of what you paid us in the 12 months before the claim, or $100. Some places don’t allow these limits, so they may not apply to you.
14 Indemnity
If someone makes a claim against us because of your content or your breach of these terms, you’ll cover our reasonable costs and losses from it.
15 Disputes
Delaware law governs these terms, without regard to its conflict-of-laws rules. Any dispute goes to the state or federal courts in Delaware, and both of us agree to their jurisdiction. If you’re a consumer and the law where you live lets you bring a claim at home, you keep that right.
16 Changes to these terms
We may update these terms. When we do, we change the date at the top. For significant changes, we tell you by email or in Synclo before they take effect. If you keep using Synclo after that, the new terms apply.
17 General
These terms and the Privacy Policy are the whole agreement between you and us about Synclo. If part of them can’t be enforced, the rest still applies. If we don’t enforce something, we haven’t given up the right to. You can’t transfer these terms without our consent; we may transfer them along with the business.
18 Contact
Synclo Inc. · support@synclo.app. To report content that infringes your copyright, write to the same address with the details the law requires.