Synclo keeps your account and what you make so it can work, and sends your brief and text to AI model providers that don’t train on it. We don’t sell your data, show ads or use advertising trackers, and you can delete your documents and your account yourself in Settings.
AI and your content
To write and make images, Synclo sends what each task needs to an AI model. Anthropic doesn’t train its models on requests sent to it this way, and we tell OpenRouter to use only providers that don’t train AI models on what they’re sent. We don’t use your content to train AI models.
Files you bring in
PDF, Word and PowerPoint files are read in your browser; the file itself isn’t sent to us.
Where it’s stored
Our database, files and servers are in Singapore. AI providers and email services may process requests in other countries, including the United States. The companies that run parts of Synclo are on our Subprocessors page.
Deleting
Deleted documents go to the Trash until you delete them forever. Delete your account in Settings › Account: it’s deleted at once, with your private documents; documents you shared with a team stay with that team.
How long we keep things
- Your account and content: for as long as your account exists.
- Server request logs: 30 days.
- Reading counts on shared links: 12 months.
- If you ask us to delete your account, we do it within 30 days.
Questions
The full story is in our Privacy Policy. For anything about your data, write to privacy@synclo.app.
Still stuck? Write to support@synclo.app.